Refund Policy
1. What you are buying
ZA Study Assist sells prepaid “AI pages” — digital credits that are consumed when you use AI features such as summaries, key-term extraction, image-to-text (OCR), question generation and text-to-speech. Credits are a digital product delivered instantly to your account. There is no subscription, and purchased credits do not expire.
2. Digital goods & your right to cancel
Because AI pages are digital content that is made available and can be used immediately, they fall within the exception to the cooling-off provisions of section 44 of the Electronic Communications and Transactions Act 25 of 2002. By completing a purchase you agree that delivery of the credits begins immediately and that you may not cancel or claim a cooling-off refund once credits have been added to your account and used.
3. When we will refund you
We want you to be treated fairly. We will refund a purchase where:
- you were charged more than once for the same transaction, or charged in error;
- your payment succeeded but the credits were never added to your account and we cannot add them;
- a technical fault on our side prevented you from using credits you paid for and we are unable to resolve it; or
- a refund is otherwise required of us under the Consumer Protection Act 68 of 2008 or other applicable law.
In these cases we refund the affected credits, or the amount paid for them, to the original payment method.
4. When we generally cannot refund
- Credits that have already been used.
- Dissatisfaction with the content or accuracy of AI output. AI-generated study material is a drafting aid and may contain errors — see our Terms of Service. We recommend testing the service with the free credits given at sign-up, and with the smaller plans, before buying more.
- A change of mind after credits have been delivered and used.
5. How to request a refund
Email migal@flowstatedev.co.za from the email address on your account within 30 days of the charge. Please include your account email, the approximate date and amount of the payment, and the Paystack reference if you have it. We aim to respond within 48 hours and to process approved refunds within 10 business days. Refunds are made in South African Rand (ZAR) to the original payment method via our payment processor, Paystack.
6. Contact
Flowstate Development (Pty) Ltd
Email: migal@flowstatedev.co.za